- We ask that you please reschedule or cancel your appt 48 hours prior to the appointment. If you do not notify us 48 hours prior, you will lose your deposit. To reschedule or cancel text 602-784-3747, send us a DM on Instagram or message us here.

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- ALL deposits are non-refundable.

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- If you book an appointment with a discount code and no show to that appointment, your discount will be lost.

Discount codes will not be transferred when rescheduling an appointment.

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- We try to limit no-shows by emailing you a reminder to confirm your appointment 24-48 hours before. If you do not reply to confirm before 24 hours, we may reschedule your appointment. If for any reason a reminder text is not sent, it is still the clients responsibility to show up to their scheduled appointment. Clients will always receive a reminder by email.

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-Confirmations are typically sent 24-48 hours before the scheduled appointment time. If we do not receive a confirmation 24 hours before the appointment may be cancelled and all deposits/discounts will be lost. Confirmation responses must be received before the end of our business hours (10am-4pm).

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- It is the clients responsibility to read through before and after care for the service they chose prior to the appointment. These are listed on our highlights and can be emailed by request.

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- If you purchased a package and no show to an appointment or do not give us a 48 hour notice to reschedule, that session will be forfeited. 

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-If you prepaid for a service and no show or do not give us a 48 hour notice to reschedule, 50% of your service will be charged as a no show fee. Therefore, 50% off your service will be due when rescheduling.

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-If you booked a service without leaving a deposit and no show or do not give us a 48 hour notice to reschedule, the set deposit amount will be charged as your no show fee and will be due when re-booking along with a new deposit.

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- If you arrive late, your service may be limited due to other's scheduled. If you arrive to your appointment 10 minutes late we may need to cut your service short or you may not be able to have your service at all due to the nature of the appointment. In this case fees will be assessed as follows: 

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- If you are 10 mins late or more , you will be considered a no show, and your deposit will be lost. A new non-refundable deposit will need to be made when rescheduling.

 

-If we are able to perform your service, but need to cut it short due to you being late, the full amount will still be due. 

 

-If you prepaid for a package and are 10 mins late or more, your session will be forfeited.

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If you prepaid in full for a service and are 10 mins late or more and need to be rescheduled, half of cost of the service will charged as your late fee. The remaining balance will be due when rebooking.

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- Please do not come in to your appointment if you are sick, been around someone who is sick, or showing symptoms. Any clients showing symptoms will be asked to reschedule.

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- Do not bring any guests, only the client receiving treatment may enter the salon.

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- Only one discount allowed per appointment. Discounts cannot be combined.

 

- Any no shows will lose their discounts and deposit.

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- All products and services are non-refundable.

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- Clients must read through before and after care as well as contraindications for the service they choose prior to booking.

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- Packages need to be paid in full and in advance.

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- Packages are non-refundable and non-transferrable.

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- If you need to reschedule please contact us 48 hours prior to your scheduled appointment. 

  If we are not contacted within 48 hours that appointment will be forfeited. 

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- If you no show on a package session you will lose that session/appointment.